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Initiative · Wells Fargo · 2024

Enterprise Generative AI Architecture

An enterprise-grade Generative AI reference architecture: a governed path from experiment to production, adopted as the reference model across business lines.

Problem

Teams across the bank wanted to use large language models, but there was no approved, governed way to take a Generative AI use case from experiment to production.

Approach

  • Designed a modular, phased reference architecture covering data ingestion, processing, embedding, retrieval, generation and validation.
  • Set an enterprise model strategy across public cloud and on-premises infrastructure, spanning frontier and open models.
  • Published reusable archetypes for model deployment and inferencing, and for model development, training and validation.
A small model box sits at the centre of a highlighted harness made of six parts: context, tools, guardrails, evaluation, human approval and observability.THE HARNESSContextwhat it knowsToolswhat it can doGuardrailswhat it must not doEvaluationis it rightHuman approvalwho signs offObservabilitywhat happenedModel
Model is a tool. Harness is the strategy. Most of what makes an agent safe and useful lives around the model, not inside it.

Governance

  • Model guardrails and AI gateways against prompt injection and data leakage.
  • Security testing of every Generative AI use case before it goes live.
  • A governed experimentation environment with automated lineage, detective controls and secure data access.

Outcome

  • Approved through enterprise architecture governance and adopted as the reference model across business lines.
  • The first use case, a retrieval-augmented assistant for internal policy guidance, went from pilot to production on this architecture.

Lesson

Governance designed in from the first use case is what lets the second, third and twentieth move fast.